Hong Kong
Forgot Username / Password
Reset the username / password for your Online Banking in a few easy steps
Option 1:
If you have
ATM/Debit Card and ATM PIN (PIN)
OR
ATM/ Credit Card and Tele-electronic identification number (TIN)
Register to access
full digital banking
services
such as:
Check all Banking and Card accounts balance and transaction details
Transfers and payments
Manage investment like foreign exchange, unit trusts trading, etc.
View eStatements
Redeem “360° Rewards Points”/ Cash Back
Option 2:
If you only have a
credit card but without any
Tele-electronic identification number (TIN)
Register to access below
credit card services
only:
Check Card balance and transaction details
View eStatements
Redeem “360° Rewards Points”/ Cash Back
Notes:
If you wish to apply for a PIN/TIN, please call our hotline (852) 2886 8868
If you wish to perform bill / account payment by credit card, please register the
digital banking services
via Option 1
Need Help?
24/7 Phone Assistance
Please call
(852) 2886 8868
Online Banking Demo
Frequently Asked Questions
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